Privacy Policy

Level Group NZ Limited, NZBN 9429051120726 (we, us, our), operates the Kinetic Electrical network website and provides business support and improvement services to independently owned Kinetic Electrical businesses across New Zealand.

We are committed to protecting your personal information and handling it in accordance with the Privacy Act 2020 and the Information Privacy Principles.

Personal information is information about an identifiable individual. This Privacy Policy explains how we collect, hold, use and disclose personal information, including information collected through our website at www.kineticelectrical.co.nz (the Website).

Kinetic Electrical businesses are independently owned and operated. If your enquiry is provided to a local Kinetic business, that business is responsible for handling your information in accordance with the Privacy Act 2020 and its own privacy practices.

1. How we collect personal information

Where reasonably practical, we collect personal information directly from you.

We may collect personal information when you:

  • submit an enquiry through the Website;

  • contact us by phone, email or other correspondence;

  • subscribe to receive news or marketing communications;

  • enquire about joining Kinetic, employment opportunities, partnerships or media matters;

  • participate in a survey, promotion or event;

  • interact with us through social media or another digital platform;

  • enter into a business or service-provider relationship with us; or

  • otherwise provide information to us in connection with our activities.

Some information may be collected automatically when you use the Website, including through cookies, analytics tools and server logs.

We may also collect personal information from a Kinetic Electrical business, Level Group Australia Pty Ltd, service provider, business partner, publicly available source or another third party where permitted by law.

Where we collect personal information about you from another source, we will take reasonable steps to ensure you are informed about the collection and how the information will be used, unless an exception under the Privacy Act applies.

2. Types of personal information we collect

The personal information we collect will depend on how you interact with us and may include:

  • your name;

  • email address;

  • telephone number;

  • residential, postal or business address;

  • your general location or region;

  • details of your enquiry, requested services or existing work;

  • company name, business details and NZBN;

  • electrical registration, licence or trade information;

  • employment history, qualifications and information provided in relation to an employment enquiry;

  • correspondence and records of our interactions with you;

  • marketing and communication preferences;

  • website usage information, such as your IP address, browser, device type, referring website and pages viewed; and

  • any other personal information you choose to provide.

You are not generally required by law to provide us with personal information. However, if you do not provide information requested, we may be unable to respond to your enquiry, connect you with an appropriate Kinetic business or provide the requested information or services.

Please do not provide personal information about another person unless you are authorised to do so.

3. How we use personal information

We may collect, hold and use personal information to:

  • respond to enquiries and requests;

  • connect customers with an appropriate local Kinetic Electrical business;

  • provide information about Kinetic Electrical services and locations;

  • manage our relationships with customers, Kinetic businesses, suppliers, partners and service providers;

  • assess enquiries from electrical business owners interested in joining Kinetic;

  • manage employment, partnership, supplier, event or media enquiries;

  • operate, maintain, secure and improve the Website;

  • analyse Website use and improve our services and communications;

  • send news, updates or marketing communications where permitted;

  • comply with our legal and regulatory obligations;

  • prevent, identify or investigate suspected fraud, security incidents or unlawful activity; and

  • otherwise manage and improve our business and the Kinetic network.

We will only use personal information for the purpose for which it was collected, a directly related purpose, or another purpose permitted by law.

4. How we share personal information

We may share personal information with:

  • an independently owned Kinetic Electrical business where this is necessary to respond to your enquiry or provide the requested electrical services;

  • Level Group Australia Pty Ltd and other related organisations that provide support to Level Group NZ Limited or the Kinetic network;

  • contractors and service providers that support our Website, hosting, information technology, communications, analytics, marketing and business operations;

  • professional advisers, including legal, accounting and insurance advisers;

  • regulators, government agencies, courts or law-enforcement bodies where required or permitted by law;

  • a purchaser or prospective purchaser in connection with a proposed sale, restructuring or transfer of all or part of our business; and

  • other parties where you have authorised the disclosure.

Local Kinetic Electrical businesses are independently owned and operated. Once personal information has been provided to a local business, that business is responsible for its own handling of the information.

We do not sell personal information.

5. Storage, security and privacy breaches

We may hold personal information electronically, in cloud-based systems, on third-party servers and, in some circumstances, in physical records.

We take reasonable physical, technical and organisational steps to protect personal information against loss, unauthorised access, use, modification, disclosure or other misuse.

Access to personal information is restricted to people who require it to perform their roles or provide services to us.

No method of electronic transmission or storage is completely secure. If a privacy breach occurs that has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.

6. Retaining personal information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to maintain appropriate business records or to comply with legal obligations.

When personal information is no longer required, we will securely delete, destroy or de-identify it where reasonably practicable.

7. Direct marketing

Where you have consented, or where otherwise permitted by law, we may send you information about Kinetic news, services, events, opportunities or other matters that may interest you.

Commercial electronic messages will identify the sender and include a clear way to unsubscribe.

You may opt out of marketing communications at any time by:

  • using the unsubscribe link included in the communication; or

  • contacting our Privacy Officer using the details below.

Opting out of marketing will not prevent us from sending service-related or administrative communications where these are necessary.

We will not provide your personal information to unrelated third parties for their own direct-marketing purposes without your authorisation.

8. Cookies and website analytics

The Website may use cookies and similar technologies to operate effectively, remember preferences, understand how visitors use the Website and improve its performance.

Information collected through these technologies may include your IP address, browser type, device information, referring website, pages viewed and the date and time of your visit.

We may use third-party analytics or digital service providers to help us understand Website activity. Information collected by these providers will be handled in accordance with their own privacy terms as well as our contractual arrangements with them.

You can manage or disable cookies through your browser settings. Disabling cookies may affect the operation of some Website features.

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Personal information held or processed overseas

Some organisations that provide services to us may store or process personal information outside New Zealand. These countries may include Australia, the United States and other locations in which our technology and service providers operate.

Where an overseas provider acts solely on our behalf to store or process personal information, we remain responsible for ensuring that the information is handled in accordance with the Privacy Act 2020.

Where personal information is disclosed to an overseas person or organisation for its own purposes, we will take reasonable steps to ensure the disclosure complies with Information Privacy Principle 12. This may include confirming that the recipient:

  • is subject to the New Zealand Privacy Act;

  • is required to provide privacy safeguards comparable to those in New Zealand;

  • is subject to comparable privacy laws; or

  • has been authorised by you to receive the information after you have been informed that comparable safeguards may not apply.

10. Accessing and correcting personal information

You have the right to ask whether we hold personal information about you and to request access to that information. You may also ask us to correct personal information that you believe is inaccurate, incomplete or out of date.

We will respond to an access or correction request as soon as reasonably practicable and within the time required by the Privacy Act 2020.

Before responding, we may ask you to verify your identity or provide further information so we can identify the relevant records.

We may refuse access to some information where permitted by law. If we refuse a request, we will explain the reason unless the law allows us not to.

If we do not make a requested correction, you may ask us to attach a statement of the requested correction to the information.

To make an access or correction request, contact our Privacy Officer using the details below.

11. Privacy questions and complaints

If you have a question, concern or complaint about this Privacy Policy or how we have handled your personal information, please contact:

The Privacy Officer
Level Group NZ Limited
NZBN: 9429051120726
Address: 32 Ethel Street, Morningside Auckland 1025, New Zealand
Email: hello@kineticelectrical.co.nz

We take privacy complaints seriously and will investigate and respond within a reasonable period.

If your concern relates to information held by an independently owned Kinetic Electrical business, we may refer you to that business so it can respond directly.

If you are not satisfied with our response, you may make a complaint to:

Office of the Privacy Commissioner
PO Box 10 094
Wellington 6140
New Zealand
Telephone: 0800 803 909
Website: www.privacy.org.nz

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations.

The current version will be available on the Website and will show the date it was last updated.

Last updated: July 2026